Therapy Booking Process

How can I make a booking?

We do not require a GP’s referral for a speech pathology assessment. You can simply fill up our online enquiry form to begin.

Online Enquiry Form

Initial Discussion or Email Enquiry

You can call us on 02 9398 3020 or email to discuss your concerns and how we can help. We will ask about your availability to attend the clinic and endeavour to find an appointment with one of our experienced clinicians.

After making an appointment booking, you will be sent a confirmation email and will be asked to complete an online questionnaire to help us plan for the initial assessment.

This background information forms the basis of the assessment and providing this in advance will allow us to spend less time on paperwork and more time directly with you/your child during the initial session.

The Assessment Process

The assessment process involves gathering information and utilising a variety of assessment tools to determine the needs of the client. It may be appropriate to carry out a formal assessment with standardised tests in some cases, particularly for those approaching school age and older children. An assessment session generally lasts for 60 – 90 minutes (which includes time for discussion). We may need to do the assessment over 2 sessions. Please advise us if you require a detailed assessment report will. A summary of the assessment will typically be emailed within a week of the assessment, a detailed report will typically be emailed to you within 3 weeks of the assessment.

The Therapy Process

Depending on the outcome of the assessment, you may be offered a block of therapy in order to work on improving specific skills. Sessions are tailored to the client’s individual needs and activities for home practice are recommended to aid learning and achieve the best results. We like to take a positive, fun and family-centred approach and family members are encouraged to be involved in the therapy process as much as possible. Therapy sessions of 30, 45 or 60 minutes are usually recommended depending on the age of the client and what aspect of communication we are helping them with. We recommend weekly therapy, as it proves to be the most effective.


Fees vary depending on the nature of the assessment and duration of treatment sessions. Please feel free to contact the clinic to request the current fee schedule.

Late Notice Policy

Please give as much notice as possible if you are unable to attend your appointment. A significant amount of time is spent planning for scheduled appointments and other clients may be on a waiting list for your appointment time. Given enough notice, your appointment can be offered to someone else.

If you need to reschedule a session, we ask that you inform us with at least 24 hours before your appointment (48 hours for NDIS participants). If you do not give 24 hours notice that you are unable to attend your appointment (48 hours for NDIS participants), you will be required to pay for the session in full.

Thank you for your understanding.

About National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

You or your child may be able to access NDIS support if you;

  • Have a permanent disability that significantly affects the ability to take part in everyday activities;
  • Are aged less than 65 when they first enter the NDIS;
  • Are an Australian citizen or hold a permanent visa or a Protected Special Category visa; and
  • Live in Australia where the NDIS is available.

Eastside Speech Solutions is registered with the NDIS. We are approved to be able to provide NDIS support with funding applications, 1:1 speech pathology and group therapy programs.

More Rebates

Eastside Speech Solutions is registered with all major health funds.  Private health fund rebates may apply depending on the type and level of your private health cover. To determine your eligibility, please contact your health fund directly.

Medicare – Chronic Disease Management (CDM) Items

Eastside Speech Solutions is registered with Medicare (under the Allied Health Initiative) to provide speech pathology services to those who meet the Medicare requirements. A GP Management Plan under The Chronic Disease Management (CDM) initiative entitles eligible recipients to up to 5 sessions (per calendar year) that are partially covered by Medicare. A GP is responsible for determining whether an individual is eligible to receive a CDM Plan and the paperwork for a GP management plan is necessary before you can start to claim via this service.

A useful information sheet for GPs from Speech Pathology Australia (SPA) can be downloaded here: Speech Pathology and the CDM program – Info sheet for GPs

Therapy services provided by us will need to be paid in full and then you are able to process your Medicare rebate via the Medicare app using details from your paid invoice. Each of the 5 CDM sessions attracts a rebate of approximately $54 from Medicare (up to date as of March 2022) although this may be more if you have reached the safety net.  In general, those eligible for a CDM plan will have a chronic condition (present for longer than 6 months) and complex care needs that require ongoing care from a multidisciplinary team consisting of their GP and at least two health care providers (e.g. speech pathologist, occupational therapist, audiologist, psychologist).

For more information please contact your GP or refer to